Managing Couriers and transport services


No one will have noticed that more and more courier services are driving down the street, the
business is booming. In order to keep up with the numbers, the courier services also depend on the
information of their customers. This is not only a challenge for logistics itself, but also increasingly for
shippers. The questions and reasons for withholding shipments are becoming more complex, but
how do you avoid that? In short, how do you ensure that your goods still arrive at their destination
without worry.


Within the EU
Initially, not much will change within the EU, of course the requirements for hazardous substances
are as always valid and subject to change. If you want to send dangerous goods with couriers, make
sure that your documentation is in order and especially check whether the courier service accepts
the goods.
The biggest change for 2021 will be seen in lithium batteries. The loose lithium batteries UN3480
(ION) and UN3090 (Metal) may no longer be shipped under Packing Instruction II. A Dangerous
Goods Declaration must be drawn up for all individual batteries from 1 April 2022. The labeling also
needs to be changed.
For other freight, all transport services like to know what they are transporting, a detailed
description of your goods will always help get your packages to their destination faster. For example,
also ensure a correct delivery address, check the addresses where necessary and provide a contact
person, all points of attention to ensure that the service to the customer runs smoothly.


Outside of the EU
The big change outside the EU is that the courier services are already moving towards receiving more
detailed customs data. The three main pillars of importance for courier services and customs are,
– the value and currency of the goods,
– the origin,
– the commodity code (also known as HS).


Other points of attention include:
– who acts as importer or exporter for your shipments,
– are there perhaps other parties that have to take care of the customs declarations for you,
– who pays the local taxes in the destination country,
– what is the reason for transport (commercial, gift, intercompany, warranty, etc.),
– are the goods allowed to go to the country of destination, for example, a permit is required.


Also think about this carefully before you send a package.
Questions about how to obtain this information, what evidence you need to provide for this in your
administration and how this connects to national and international legislation and trade agreements
are a major challenge for many companies.

Data management
In order to be able to submit all kinds of data correctly and to prevent obstacles to your deliveries, it
is becoming increasingly important to keep track of the data of all your articles. The most common is
an article master file containing at least the 3 pillars of customs. You may already be doing this, but
sharing this information with the couriers is becoming increasingly important. Perhaps you keep
track of this in an ERP or other system and it already contains other data. It would be a good idea to
expand this with the details of customs, dangerous goods, license obligations or whatever may apply
to the sale of your goods. If you can get this information in order, in many cases delays and
unpleasant surprises can be avoided.


Rapid Logistics approach
As a customs forwarder, Rapid has many years of experience in providing this information to various
carriers and customs. Of course, all Rapid professionals are at your service to explain customs,
dangerous goods, trade agreements or delivery conditions.
Besides that, Rapid is now working hard on a portal that takes into account the data that the couriers
or transport services want to receive. With this we try to prevent goods from standing unnecessarily
long because of missing information. It is important that you have the requested information
available. Depending on the volumes, integration in different steps can be considered. It is in the best
interests of all parties in the logistics chain to deliver your goods as quickly as possible, but without
all the information, it is unfortunately no longer possible to transport them in the future.
Our starting point is of course always to help the customer send your goods and to explain where
information is missing, in this way we hope to lift the quality of your deliveries to a higher level.


Need help?
Our advice is to start collecting your data as soon as possible. Be prepared for the future and try to
deliver your data to your logistics company, this increases the service to your customers.
If you need help setting up the extra details of your goods, please do not hesitate to contact your
account manager or one of our customer service employees.

Author: Vincent ten Veen Dec. 15th 2021, Customs compliance manager